Contact Center
Whether you would like to talk to us directly or manage your account online, we are here to help!
Monday-Friday: 8:00 AM to 6:00 PM
Saturday: 9:00 AM to 2:00 PM
Austin/Central Texas: 512.435.4545
Tyler: 903.597.7484
Toll-Free: 800.531.2328
Fax: 512.435.4049
P.O. Box 202020
Austin, Texas 78720
Report lost or stolen debit and credit cards after hours:
Debit Cards: Please call 888.241.2510; if you are out of the country, call 909.941.1398.
Credit Cards: For consumer cards, please call 800.558.3424; for business cards, please call 866.552.8855.
Holiday Closures
Branch Appointments
Certain banking services, such as safe deposit box entry, are available by appointment at all branch locations. Appointments may be requested by filling out the form online by clicking the button below or by calling our Member Service Center using the numbers listed above. Considerations will be made on a case-by-case basis.
Loan Contact Center
Main: 512.435.4444
Loan Servicing - Questions on Existing Loans:
Monday–Friday: 8:00 AM to 5:00 PM
Loan Sales - Submit an Application or Check the Status of an Application:
Monday–Friday: 8:00 AM to 6:00 PM
Saturday: 9:00 AM - 3:00 PM