Online Banking

Yes. Payees can be edited by clicking the three dots next to the payee’s name and selecting “edit payee”. The name, address, routing number, and the account number are all editable.

By utilizing United Heritage Credit Union (UHCU)’s Bill Pay, merchants will have the option to receive payment by either electronic transfer or a paper check sent via USPS

Drafted = Payment is not ready for delivery.  Select the three dots on the righthand side of the transaction and then ‘Approve’
Authorized = Payment is ready for delivery.  No further action is necessary
 

In Web Billpay, selecting the “send on date” is no longer the date of payment processed. Once a date is selected, the estimated delivery date will show up under the calendar date.

The very first Web Bill Payments will always be submitted by check.  Payment processing for any ongoing payments for that same merchant are based on merchant preference.

1. Visit uhcu.org. On the right-hand side of the home screen, click “Enroll in Online Banking”
2. Enter your information on the Online Banking Enrollment Screen then click “Continue” 
             NOTE: Your Member Number is the 6-digit number within your full account number. 
            Example: 881000[123456]7
3. Once information is verified, a congratulations screen will display your requested username
4. Click Continue to retrieve a Secure Access Code (This is required to complete the enrollment process)
5. Select the preferred contact method by which you wish to receive your Secure Access Code. 
             NOTE: A Secure Access Code will be required each first time you sign in using a new computer (This is a security measure used with the browser to confirm the same user with same computer)
6. Enter the Secure Access Code received and click “Submit”
7. Please review the contact information on your Online Banking Profile. If accurate, “Submit Profile”. If there are any discrepancies, please contact us at 512.435.4545 during business hours.
8. Review Password requirements and enter a password.  Click “Submit” to continue
9. Review and “Accept” Terms and Conditions of United Heritage Online Banking 
10. The next time you sign in to Online Banking, you will need to receive a new Secure Access Code. If you select “Register Device,” you will not be required to enter a Secure Access Code again (unless you sign in on a new browser or have certain security settings in place on your browser). 
                If you are using a shared or public computer, selecting “Register Device” is not recommended.

1. Member number (not the 13-digit account number)
2. Last name
3. Zip Code
4. SSN
5. Email address

UHCU provides extra security at sign-in that requires a 2-factor authentication, including a secure access code. Members can boost account security by choosing a unique login and a secure password. 

No. UHCU will never reach out and ask for a security code.

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To change your UHCU Online Banking username or password, sign in to Online Banking, navigate to Settings, then Security Preferences, and then select Change Password and Login.

Sign into online banking, navigate to the “Settings” tab and select “Security Preferences”. Here you can change your password, login ID, and secure delivery contact information.

Use the forgot password/forgot username button on the login page.

For security purposes, two separate codes will be sent. One will be via e-mail and the second one will be sent via text message. Be sure to enter in the appropriate code when prompted during the application process.

To ensure you are able to receive Secure Access Codes, text the word START to 86434, then attempt to sign in and request a code once more. Message and data rates may apply.

If you continue to experience problems with receiving a Secure Access Code, you can check that your Secure Delivery Contact information is up to date by logging into your Online Banking Profile, navigating to Settings, then Security Preferences, then Secure Delivery.

If you need to update your contact information in order to receive the Secure Access Code, please call 512.435.4545, 903.597.7484 or 800.531.2328 during business hours.

Once logged into Online Banking, click on the account and the full account number will display.

Select “eStatements” under “Services” in your Online Banking navigation menu. Review the Privacy Policy and select “Continue to eStatements”.

In the Navigation Menu in Online Banking, go to Services and then Click “eStatements” 
Note: Pop-ups and cookies must be enabled on your device in order to view eStatements.

Sign into Online Banking, navigate to Settings, then Change of Address. All Contact information will be listed below the Address Change options.

Sign in to Online Banking and navigate to “Manage Accounts”. Select or unselect different shares by clicking on the Star icon on the left-hand side of the account. The Dots Icon beside the Star Icon allows for dragging and dropping of shares in the desired order. 

Under the Transactions tab, click the Member-to-Member Transfer and select to ‘Single Transfer’ or ‘Link Account’.  
For any transfer to another United Heritage member’s account, the Account Number, Share ID/Loan ID, Account Type and the first three letters of the last name will be required.